Roofing Warranties

As an owner of a single family detached home, lifetime coverage means that your warranty is in effect for manufacturing defects as long as you own your home. The length of coverage is reduced for non-single family or commercial structures.

Each warranty starts with a TRU PROtection® Period during the initial years where coverage includes labor cost to repair/replace defective materials. The specific length of the TRU PROtection® period varies by type of warranty and shingle installed. Please refer to the warranty table for the shingle you are considering.

Having your roof installed by an Owens Corning® Roofing Platinum or Preferred Contractor can have a big impact on your warranty coverage. For standard product limited warranties, anyone can install provided the proper installation instructions and local building codes are followed. For extended warranty protection options, an Owens Corning Roofing Platinum or Preferred Contractors are the only roofing professionals authorized to install. To find a local Platinum or Preferred Contractor in your area, visit the Find a Contractor area to enter your zip code.

The current requirements to obtain an extended warranty include the following:

System Protection/ Total Protection Roofing System® (TPRS) Warranties: Hip & Ridge shingles plus two other accessories

Platinum Protection/Preferred Protection Warranties: Hip and Ridge shingles, Underlayment plus two other accessories

Exception: If your roof has Supreme® shingles, Owens Corning® Hip & Ridge is not required as long as the total number of required accessories is met for each warranty.

Owens Corning® Roofing Platinum and Preferred Contractors are the only roofing professionals authorized to provide an extended warranty.

Note: they are authorized, but not obligated, to provide an extended warranty. It is up to the homeowner to discuss this with the contractor prior to installation.

Coverage is based on the warranty in effect at the time your shingles were installed. To obtain a copy of a warranty for any shingles installed prior to the current calendar year, please call 1-800-ROOFING (766-3464) or email Answers.Warranty@owenscorning.com to request a copy. You will need to indicate the month and year your shingles were installed.

A copy of the warranty for shingles installed within the current calendar year can be found above under "Current Warranty Documents."

The information needed to register a warranty includes installation date, shingle type, shingle color and number of squares installed.

We've made it convenient for you to register your warranty online. Please click on the "Register Warranty" link here or above.

Warranties can be transferred to the second owner of the roof as long as the transfer occurs within 60 days of the real estate transfer. Warranties can be transferred by clicking on the "Transfer a Warranty" link here and above or calling 1-800-ROOFING. When you call, please be prepared to provide documentation including the date of closing of the real estate transfer,  the name of the property owner at the time the roof was installed. Some warranties may require a transfer fee. The transfer fee is outlined in the warranty that was in affect at the time the roof was installed and will be provided to you when you contact 1-800-ROOFING or after you initiate your transfer on the website.

Please call 1-800-ROOFING (766-3464) between the hours of 8am-6pm EST.

We've made it convenient for you to file your claim online. Please click on the "Submit a Claim" link here or above. You can also contact us 1-800-ROOFING.

Once we have received all the required information you should receive notification as to the disposition of your claim within 2-3 weeks.

Your claim can not be evaluated until all required items have been received. We will send a letter or e-mail identifying any missing information as we will not proceed with your claim, until that information is received.

We require two full-sized installed shingle samples to be removed from the affected area of the roof to identify the date and location the product was produced by Owens Corning and to be able to perform any testing to determine if there is a manufacturing defect. Please note that it is important to replace shingles you remove as failure to do so could result in damage to the roof or the interior of your structure.

Owens Corning recommends contacting a contractor for the removal and replacement of the shingle samples.

Providing documentation showing proof of ownership protects the homeowner by preventing anyone from entering a fraudulent claim on the property. For example, this document prevents a tenant from filing a fraudulent claim on a rental property.

Providing a proof of purchase confirms the date the shingles were installed, the type of shingle and the quantity installed. This information is necessary to correctly determine the warranty coverage for the claim reimbursement.

We recommend contacting a local roofing contractor to help you obtain the proper information. To find a list of independent contractors in your area please utilize the Find a Contractor website provided by Owens Corning.

Color photographs can be e-mailed as attachments to OCQS@OwensCorning.com.

Please include the claim number in the subject line of the e-mail. Or, you can contact one of our Agents at 1-800-ROOFING (766-3464) to receive a link to upload your photos to Owens Corning.

***Due to web filtering, we are unable to open file sharing or web links that contain photos. We also cannot accept faxed copies of photos.***

You can check with the original installer or the shingle supplier to see if they have records. A proof of purchase can be a receipt from the point of purchase or contractor’s invoice.

Often proof of ownership can be found on the county website the property resides in. This can be a copy of a deed, tax bill or building permit showing ownership from the time the shingles were installed or prior.